The largest proportion of any organisation’s IT budget is spent maintaining existing systems - estimates vary between 50-80% of budget
being consumed by ongoing maintenance of systems.
KLIKON solutions provide a range of tailored management solutions to ensure your Front Office and Back Office needs are exceeded and
you only pay for what you need. With our Services Desk to our Managed Business Services KLIKON tailors our solution to ensure we partner
with our clients in delivering outstanding IT results.
The KLIKON Service Desk acts as the First Point of Contact for all services-related requests and delivers Front of Office Service.
The team provides a combination of offerings that aim to deliver a positive engagement and outstanding customer service:
- Outsourced Service Desk; Through a Single Point of Contact with processes adopted from ITIL, the IT Industry’s Best Practise framework, we act as your company’s Service Desk Call Centre to log, manage and resolve incidents, ensuring your IT operations run more efficiently and reliably. With direct access to our Professional Services team, escalation is done within agreed SLA timeframes, improving the responsiveness and value to your users.
- Project Management and Coordination; with different engineers assigned to specific projects, we offer a value-add to every project by managing deliverables throughout each stage of the project. We are also conscious of Project Deadlines and Deliverables and ensure any issues or delays that may arise, are raised and addressed swiftly minimising risk to the overall Project.
- Contracting; we are able to quickly and skilfully ascertain your needs and provide the most suitable contractor for your environment. Through utilising our extensive network we are also able to source and interview candidates suitable to more difficult requirements and provide you with a short-list of contractors or permanent employees, if you so wish, for internal interview.
