July 17, 2008 - KLIKON boosts competitive advantage and customer service offerings with
advanced network management.
Business Impact Summary:
Business
KLIKON Solutions provides networking and infrastructure solutions and services
to more than 100 clients across Australia. KLIKON specialises in working with
small and medium enterprises with between 50 and 500 users, and is involved in
an increasing number of managed service contracts.
Challenge
To take advantage of the growth in IT managed services, KLIKON needs to ensure that
its offerings are competitive both in terms of cost and quality. To attract more
clients to its network-based services, KLIKON needed to enhance its offerings and
capabilities, which meant boosting its ability to monitor, manage and report on customer
devices and networking environments.
Solution
KLIKON has deployed an integrated CA Network & Voice Management and CA Service
Availability Management solution, which enables it to monitor 1,000-plus infrastructure
devices at more than 200 customer sites. Device performance, application availability
levels, incident alerts and customer reports are all co-ordinated via the solution,
which has helped to minimise downtime.
Result
KLIKON has been able to differentiate itself in a competitive market and reach more
clients with a new managed service. This will not only help to grow the company and
its profits, but will also benefit KLIKON's clients by helping them increase efficiency
while reducing costs.
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